Saswata Ghosh

Contributed to operational and financial processes, ensuring accurate record-keeping and supporting departmental functions.

Applied academic knowledge in cost accounting and financial reporting to assist with budget tracking and expenditure analysis.

Supported administrative tasks and resource coordination, enhancing overall operational workflow and productivity.

Processed an average of 50+ daily customer transactions, maintaining high accuracy in billing and payment collection.

Managed daily sales reports and reconciled cash/card payments, contributing to precise financial documentation.

Maintained organized billing records, facilitating smooth end-of-day closing procedures and audit readiness.

Performed daily inventory counts and reconciled stock levels, reducing discrepancies by an estimated 10% over 7 months.

Identified and reported inventory discrepancies, contributing to improved stock management and loss prevention strategies.

Collaborated with warehouse staff to streamline inventory processes, enhancing efficiency in stock handling and data entry.

Resolved an average of 40+ customer inquiries daily, achieving a high first-contact resolution rate.

Maintained detailed customer interaction records, improving data accuracy for future service enhancements.

Provided empathetic and efficient support, contributing to positive customer experiences and brand loyalty.

Assisted with order fulfillment and dispatch, contributing to timely deliveries and customer satisfaction.

Managed inventory organization and stock replenishment, ensuring product availability and minimizing delays.

Collaborated effectively with team members to maintain operational flow, supporting daily targets and service quality.